Betting is entertainment — not a burden. zpoker believes every player is capable of making their own choices; they just need the right tools and the right information. That's exactly what this page is here to provide.
Tools always available to help you play safely on zpoker
Set your own daily, weekly, or monthly deposit cap. Lowering your limit takes effect immediately.
Set a maximum stake per bet in advance. You won't be able to go beyond your budget.
Decide how many hours a day you want to play. Once you reach that limit, you'll receive a reminder.
Take a betting break for 1 to 30 days. Your account remains active during this time, but you won't be able to place any bets.
Exclude yourself from the platform for anywhere between 3 months and permanently. Your account cannot be reopened during the chosen period.
View your monthly betting summary — time played, amount spent, and winnings.
Online betting is enjoyable when it's treated as entertainment. But for some people, betting can gradually become a habit that spirals out of control. zpoker wants every member to have fun — without it ever coming at the cost of their family, finances, or mental health.
Online gaming is growing in popularity across Bangladesh. Many people enjoy placing bets while watching cricket or football. The problem starts when losses lead to chasing — placing bigger and bigger bets to try to win it back. That cycle becomes hard to break and can quickly lead to financial trouble.
zpoker's Commitment: We want entertainment on our platform to be a healthy experience. Any member who reaches out for help will never be left to face it alone.
Responsible gaming doesn't mean playing less — it means playing with awareness. Healthy betting has a few key characteristics:
Our platform has several automatic safeguards in place. During extended sessions, a pop-up appears to remind you how long you've been playing. After a significant losing run, the system automatically suggests a break. At the end of each month, a summary email is sent with a full overview of your activity.
On top of that, our responsible gaming team is always on duty. If we notice anything concerning in a member's behaviour, we'll reach out ourselves. This isn't surveillance — it's care.
We enforce strict age verification to ensure no one under 18 can use the platform. Is there a minor in your household who has access to your device? Enable the Family Protection option in your account settings.
Answer the following questions honestly — this is for you, no one else will see it
Answer based on the past 30 days. If most answers are "Yes", please reach out to our support team.
If you notice these signs, it's time to take a break
Acknowledging a problem takes courage — and we're here with you
Log in and open the "Safe Gaming" or "Responsible Gaming" section. From there you can set limits or activate a cooling-off period.
Our support team is online 24/7. Just mention "Responsible Gaming" and you'll be connected to a specialist team right away.
Just let support know and your account will be locked immediately. No promotional messages will be sent during the lock period.
If the problem feels serious, speak with a professional counsellor. We can point you to the right support organisations.
Full details and instructions for each tool
Set a cap on how much you can deposit within a given period. Lowering your limit takes effect immediately; requests to increase it only come into effect after 7 days.
Effective ImmediatelySet a maximum amount you're willing to lose per day or per week. Once you hit that limit, no more bets can be placed for that period.
Budget ProtectionSet a maximum session length for uninterrupted play. You'll receive a reminder when the time is up, and the session will pause automatically.
Time AwarenessAt set intervals, you'll see a pop-up showing how long you've been playing and how much you've spent — giving you a moment to pause and reflect.
Awareness BuildingTake a betting break from 1 to 30 days. During this period you can still log in, but placing bets and making deposits will be disabled.
1–30 daysLock your account completely for 3 months, 6 months, 1 year, or permanently. During this period, you will not be able to create a new account.
Maximum SecurityTips: These tools aren't just for when things go wrong. Many experienced players set their own limits proactively — and that's the smart move.
Zpoker is more than a platform — we're a source of entertainment for millions of people across Bangladesh. We don't take that responsibility lightly. Responsible gaming isn't part of our business strategy; it's our ethical commitment.
We have specially trained Responsible Gaming specialists within our team. They regularly analyze platform data and proactively reach out to members whose betting behavior shows concerning patterns. This monitoring does not violate your privacy — it exists solely for your protection.
We understand that everyone's situation is different. Some members place a cricket bet once a month; others play every day. We hold ourselves to the same standard of responsibility for both. Encouraging any member to spend more or raise their limits goes against our policy.
Members who have activated Self-Exclusion will not receive any promotional emails or bonus offers. Once the exclusion period ends, the account is not reactivated automatically — the member must make a conscious decision to reinstate it.
Keep in mind: Betting was never meant to be a source of income. The vast majority of those who claim to be professional gamblers face losses in the long run. Betting is for entertainment — not investment.
Frequently Asked Questions on Bet Settlement & History
When a match is suspended or abandoned, zpoker settles bets according to the following rules:
If you have any questions about how a specific match was settled, contact support with your bet reference number.
Yes, zpoker gives you full access to your betting and transaction history. Once you log in to your account, you'll find:
Data is typically available for up to 36 months. For older records, please contact support.
Set your limits, bet mindfully, and enjoy the experience. zpoker is always here for you — in the good times and when you need us most.