Zpoker Privacy Policy — our commitment to data protection

Zpoker collects information in two ways — what you provide directly, and what is automatically generated as you use the platform. Details are outlined below.

Zpoker uses collected data only for specific, clearly defined purposes. Using data for unrelated or unauthorized ends is strictly against our policy.

• Account Management: Registration confirmation, login security, and account recovery.
• Service delivery: Betting, transaction processing, lottery and gaming operations.
• Legal Compliance: KYC verification, anti-money laundering (AML) compliance, and meeting regulatory requirements.
• Contact: Transaction confirmations, important notifications, and advance notice of policy changes.
• Security: Detecting fraud and preventing unauthorized access.
• Service improvement: Analyzing usage patterns to improve the platform experience.

Marketing messages may be sent to you with your consent — and only while that consent remains in place. You may withdraw it at any time.

Zpoker does not retain any data longer than necessary. Retention periods vary depending on the type of information:

• Account details: For the full duration your account is active. Following account closure, data may be retained for up to 5 years to meet legal obligations.
• Transaction history: A minimum of 5 years, in accordance with financial regulatory guidelines.
• Support conversations: 2 years after resolution, or 5 years if dispute-related.
• Device & log information: Typically 1 year, or longer if required for security purposes.
• Marketing Consent: Until consent is withdrawn.

Zpoker does not sell or rent your data. However, limited information is shared with trusted partners to operate our services:

• Payment Providers: With bKash, Nagad, Rocket, and banks — solely to process transactions.
• Identity Verification Services: During the KYC process, with a licensed verification provider.
• Technology partners: Cloud hosting and cybersecurity providers — on a strictly need-to-know basis.
• Legal Authorities: When required by a court order or a legitimate regulatory request.

Our agreements with third parties include confidentiality obligations. They may not use your information beyond what zpoker instructs.

Cookies are used on the zpoker website and app. Cookies are small files stored in your browser that help the platform recognize you and deliver a better experience.

The preferences above are for demonstration purposes only. To manage your actual preferences, go to the "Privacy" section in your account settings.

Every registered member of zpoker has the following rights regarding their personal information. Any request can be submitted to support@zpoker.ws and will be responded to within 30 days.

Zpoker strictly prohibits anyone under 18 from using the platform. We do not knowingly collect data from minors.

If you suspect a minor has registered by mistake, please let us know — we will immediately close the account and delete all associated data.

Zpoker maintains multiple layers of security to protect your data:

• Transport Layer Security (TLS): All communications are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security when logging into your account.
• Access control: Only authorized personnel can access your data.
• Regular Security Audits: Independent third-party experts conduct regular security audits of our systems.
• Intrusion detection: Suspicious activity is flagged immediately.

Zpoker may update this Privacy Policy when necessary. For significant changes, registered users will be notified in advance by email — typically 14 days before the changes take effect.

Continuing to use the platform after any changes have been made constitutes acceptance of the updated policy. We encourage you to read any change notifications carefully.

For any questions or complaints about our Privacy Policy, or to exercise your data rights, please reach out to us: